Tidy Privacy Policy

Last Updated: 29 April 2024

1. Introduction

This Global Privacy Policy ("Privacy Policy") describes how Tidy Solutions Ltd and its affiliates will gather, use, and maintain your Personal Information on the Tidy Platform. It will also explain your legal rights with respect to that information.

By using the Tidy Platform, you confirm that you have read and understand this Privacy Policy, and our Global Terms of Service (together referred to herein as the "Agreement"). The Agreement governs the use of the Tidy Platform. Tidy will collect, use, and maintain information consistent with the Agreement.

If you are a data subject in Europe, please see the "Additional Disclosures for "Additional Disclosures for Data Subjects in the European Economic Area (EEA), Switzerland, and the UK" sections, respectively. If you have any questions or wish to exercise your rights and choices, please contact us as set out in the "Contact Us" section below.

2. General Terms

In this Privacy Policy:

3. Information Collection

Information you provide to Tidy

Tidy collects certain personally identifiable information about you, including information that can identify, relate to, describe, be associated with you, or is reasonably capable of being associated with you ("Personal Information"). Examples of Personal Information that Tidy collects include but are not limited to:

Contact Information. This may include your first and last name, postal address, telephone number, and email address.

Billing Data, including your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments.

Identity Information. If you are a Tidy Pro, we may collect Personal Information, such as your date of birth and address, as well as such information as may be needed to validate your identity.

Financial Information. Tidy Pros wishing to accept and keep track of payments through their Tidy account, must set up an account with Stripe.com. Personal and financial data submitted and stored by Stripe is subject to their own Terms & Conditions and Privacy regulations which can be found here: https://stripe.com/gb/legal/consumer

Promotional Information. Certain offerings of the Tidy Platform, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of Tidy Platform offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, contest or similar offering in connection with our legitimate interest in promoting our business and the Tidy Platform. To opt-out of receiving marketing communications from us, please see Section 7, Your Rights and Choices.

Content Information. You also may choose to send Tidy Personal Information in an email or chat message containing inquiries about the Tidy Platform and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Tidy Platform (such as through our chat functionality).

We require that you furnish certain information when you register an account with us in order to provide services through the Tidy Platform. For example, if you are a Consumer wishing to book a service, we collect your first and last name, email address and your postal code in order to create and administer your Tidy account. We also collect additional information in order to facilitate your booking request, such as information about the job or booking, the time, date and location of the work, and Billing Data. If you are a Professional, we collect your first and last name, email address, mobile phone number, business name if you have one, and postal code in order to create and administer your Tidy account and facilitate communications between you and your Clients through the Tidy Platform. We also collect information about your jobs, rates, and skills, as well as Identity Information and Financial Information.

4. Information Tidy Collects Automatically

We automatically collect certain information when you use the Tidy Platform. The categories of information we automatically collect and have collected, including in the last 12 months, are as follows:

Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the Tidy Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.

Device Data, including data about the type of device or browser you use, your device's operating system, your internet service provider, your device's regional and language settings, and device identifiers such as IP address and Ad Id. When you visit and interact with the Tidy Platform, Tidy may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device's unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the Tidy Platform ("Device Information"). We may use Device Information to monitor the geographic regions from which Users navigate the Tidy Platform, and for security and fraud prevention purposes. Use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the Tidy Platform unavailable and are forbidden on the Tidy Platform.

Location Data, including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (such as latitude/longitude data). When you visit the Tidy Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display a relevant location map. We will not share your current location obtained in this manner with other Users.

Cookies and similar technologies are described in our Cookie Policy, which sets out the different categories of cookies and similar technologies that the Tidy Platform uses and why we use them.

5. Tidy's Use of Information

We collect and use information for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for collecting and using information include:

Interest-Based Advertising. Ads are a standard part of user experience on the Internet, and Tidy believes that targeted advertising enhances this experience. Tidy and affiliate third parties may use cookies and other technologies to place ads where they believe interested Users will see them. In addition to banner ads, Tidy may advertise products, companies and events that we think might interest you through the email address and/or phone number you provide. We may incorporate Tracking Technologies on the Tidy Platform (including our website and emails) as well as into our ads displayed on other websites and services. Some of these Tracking Technologies may track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you ("Interest-Based Advertising").

For more information and to understand your choices regarding third-party ads, please see our Cookie Policy. Advertising and marketing is carried out as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.

Analytics and Market Analysis. Tidy may analyze information ("Market Analysis") as necessary for our legitimate interests in providing an engaging and relevant experience, and promoting and growing the Tidy Platform.

Tidy uses information to offer services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.

Mobile Phone Numbers. Tidy may use your mobile phone number to call or send recurring text messages to you, using an autodialer or prerecorded voice, in order to provide you notifications about Tidy, for marketing purposes (with your consent where required by law), and to administer the Tidy Platform. If you would like more information about our policy, or how to opt out, please review the "Your Rights and Choices" section below or Section 9 of our Terms of Service. You may be liable for standard SMS and per-minute charges by your mobile carrier. Tidy may also message you via push notifications (with your consent when required under applicable law), which you can opt-out of on your mobile device. Data rates may apply.

Call recordings. Calls to or from Tidy or its Third Party Agents may be monitored and recorded for the purposes of quality control and training. Such calls may contain Personal Information.

6. Information Sharing

We only share the Information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:

Third Party Agents. We share information, including Identity Information, with entities that process information on our behalf for our business purposes. We contractually prohibit our Third-Party Agents from retaining, using, or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.

To operate the Tidy Platform, including processing your transactions, we may share your Personal Information with our agents, representatives, vendors and service providers ("Third Party Agents") so they can provide us with support services as follows:

Partners. Some Tidy content is "sponsored by" or "presented by" other companies. If you connect to the Tidy Platform or otherwise participate in one of our partner programs, we may share information about your use of the Tidy Platform with that Partner in order to offer the integrated platform and to evaluate the partner program. We may also share your Personal Information with our Partners in order to receive additional information about you, or in order to create offers that may be of interest to you. Please check such Partner's privacy policy before revealing information about yourself. If you don't want these Partners to have your Personal Information, you can choose to not participate.

Promotions. When you voluntarily enter a sweepstakes, contest, or other promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners' list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice, and/or likeness in advertising or marketing materials. We may occasionally contact you, if you want us to, with information about special events, activities, promotions, contects, submission opportunities, and programs. You always have the ability, in your Account, to ask Tidy not to contact you with this type of information. Please see Section 7, Your Rights and Choices, for more information.

Matched Ads. We use Matched Ads by sharing personal information with another party or incorporating a pixel from another party into our own Sites, and the other party matching common factors between our data and their data or other datasets for advertising purposes. For instance, we incorporate the Facebook pixel on our Sites and may share your email address with Facebook as part of our use of Facebook Custom Audiences.

Other Users. Tidy facilitates contact between Clients and Tidy Pros and reserves the right to share one User's contact information (e.g., name, phone number, email, or postal address) with other Users, or with the recipient User's legal or other authorized representative, in order to: (1) facilitate or communicate the resolution of an investigation or dispute related to or arising from an interaction between two or more Users of the Tidy Platform; or (2) facilitate the performance of a job. This exchange of information is essential to the operation of the Tidy Platform.

Legal Obligations. Tidy and our Third Party Agents may disclose your Personal Information or User Generated Content to courts, law enforcement, governmental or public authorities, tax authorities or authorised third parties, if and to the extent required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with Tidy's legal or regulatory obligations; (ii) respond to a court order, warrant or subpoena; (iii) respond to a valid legal request relating to an investigation into alleged criminal or illegal activity; or (iv) respond to or address any other activity that may expose us to legal or regulatory liability.

In jurisdictions where Tidy is, according to applicable law, required to collect or remit information about Users' permits, licences, tax, or social security registrations, Tidy and our Third Party Agents may disclose information, including but not limited to, User contact details, identification information, transaction dates and amounts, license and permit status, and tax identification number(s) to applicable governmental authorities.

Tidy reserves the right to disclose Personal Information from both private and public areas of the Tidy Platform in the absence of a court order, warrant, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or Tidy or its partners, parents or affiliates.

It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User's account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).

Merger or Acquisition. Tidy reserves the right to share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.

Public Areas. Your profile on the Tidy Platform consists of information about you and your business, and may include information such as photographs, your years in business, skills and expertise, hourly pay rates, feedback/rating information, and other information, including your username ("Profile"). The information in your User Profile may be visible to all Users and the general public.

7. Your Rights and Choices

You may opt-out of receiving promotional communications from us, including promotional communications related to the Tidy Platform, and request the removal of your Personal Information from our databases, or deactivate your account, by logging on to the Site or App and clicking on the "Account" tab, or by contacting us at www.tidy.co.uk/contact

Account Settings. During registration you choose whether to receive marketing correspondence from Tidy. This information remains on your Profile where you can, at any point, easily edit it. After logging on, click on the "Account" tab, then select "Notifications" to make your preferred selections.

Push Notifications. You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device at any time.

Corrections to Profile. You have the right to access, update, and correct inaccuracies in your Tidy Profile at any time by logging in and clicking on your "Account". There, you can view, update, and correct your Account information.

So that we may protect the integrity of the Tidy Platform, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under the age of 18 are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users' ages. You may contact us at [email protected] if there is a need to make a correction to such data. Please see Section 11, Children's Privacy, for more details.

Promotional Communications. You can opt out of receiving promotional communications from Tidy via your Account in your Profile. In addition, you can opt out of email marketing by clicking on the unsubscribe link in any message. You can opt out of promotional communications from Tidy sent via text message at any time by following the instructions provided in those messages to text the word "STOP". Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, Tidy will continue to send you non-promotional communications, such as those about your account, bookings, transactions, or Tidy's ongoing business relationship with you. If you receive unsolicited promotional communications from a Tidy domain, please let us know by emailing [email protected].

8. Tidy's Information Retention Policy

We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations. We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.

9. Tidy's Security of Collected Information

Your Tidy account is protected by your phone's security system and/or your biometrics so that only you and authorized Tidy staff have access to your account information. If you use our Tidy Platform via devices other than your phone, your account will be protected by your log in information including a password. It is your responsibility to keep your password safe and only share this information with other trusted users who you wish to access your account. Also, if you share a computer, you should sign out of your Tidy account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.

Tidy implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Tidy has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security, and making sure that every Tidy employee is aware of our security practices. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

10. Notification of Changes

Tidy's Privacy Policy is periodically reviewed and enhanced as necessary. This Privacy Policy might change as Tidy updates and expands the Tidy Platform. Tidy will endeavor to notify you of any material changes by email. Tidy also encourages you to review this Privacy Policy periodically.

11. Children's Privacy

This service is intended for a general audience, and is not directed at children under 16 years of age. In certain jurisdictions, this minimum age may be higher. Please check the Jurisdiction-specific Provisions below for more information.

12. Contacting Us

If you have any questions about this Privacy Policy or the manner in which we or our Third-Party Agents treat your Personal Information, the practices of the Site, your dealings with the Tidy Platform, or if you have technical problems, you may contact us at www.tidy.co.uk/contact

Tidy's staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the Tidy databases, and requests to know, delete or rectify such Personal Information.