Our Privacy Policy
Privacy Policy
Tidy Solutions Ltd
Last updated: April 2026
1. Who We Are
Tidy Solutions Ltd (“Tidy”, “we”, “us”, “our”) provides the Tidy mobile app and website (www.tidy.co.uk), designed to help self-employed professionals manage their business admin, invoicing, payments, and accounting.
We are the data controller responsible for your personal data.
Contact details:
Email: [email protected]
Address: Tidy Solutions Ltd, 41 Frogmore Road, Market Drayton, TF9 3AU.
2. What This Policy Covers
This Privacy Policy explains how we collect, use, store, and protect your personal data when you:
- Use the Tidy App
- Visit our website
- Create an account
- Use our services (including invoicing, payments, Tap to Pay, and accounting integrations)
3. The Data We Collect
We may collect and process the following types of personal data:
a. Identity & Contact Data
- Name
- Email address
- Phone number
- Business name
- Address
b. Financial & Transaction Data
- Payment details (processed securely via third-party providers)
- Transaction records
- Invoice data
- Payment history
c. Business Data
- Job scheduling information
- Customer/client details you input into the app
- Income and accounting records
d. Technical Data
- IP address
- Device type
- Operating system
- App usage data
e. Usage Data
- How you interact with the app and website
- Features used and activity logs
4. How We Use Your Data
We use your personal data to:
- Provide and operate the Tidy App and website
- Process invoices and payments
- Enable Tap to Pay functionality
- Integrate with accounting software (including QuickBooks)
- Help you stay compliant with HMRC Making Tax Digital (MTD) requirements
- Improve and optimise our services
- Communicate with you (service updates, support, important notices)
- Prevent fraud and ensure platform security
- For customer communications through HubSpot.
5. Legal Basis for Processing
We process your data under the following legal bases:
- Contractual necessity – to provide our services to you
- Legitimate interests – to improve our services and ensure security
- Legal obligation – to comply with HMRC and regulatory requirements
- Consent – where required (e.g. marketing communications)
6. Payments & Third-Party Providers
We use trusted third-party providers to deliver parts of our service:
- Stripe – for payment processing (including Tap to Pay)
- QuickBooks – for accounting integration
These providers process your data in accordance with their own privacy policies. We only share the data necessary for them to perform their services.
7. Your Data (Your Customers)
If you use Tidy to manage your own customers:
- You are the data controller of your customers’ data
- Tidy acts as a data processor on your behalf
You are responsible for ensuring you have the right to collect and use your customers’ data.
8. Data Sharing
We do not sell your personal data.
We may share your data with:
- Payment providers (e.g. Stripe)
- Accounting providers (e.g. QuickBooks)
- IT and hosting providers
- Regulatory authorities (where legally required)
- HubSpot for our customer communications.
9. International Transfers
Some of our service providers may process data outside the UK.
Where this happens, we ensure appropriate safeguards are in place, such as:
- UK-approved Standard Contractual Clauses
- Adequacy regulations
10. Data Retention
We retain your data only as long as necessary to:
- Provide our services
- Comply with legal and tax obligations
- Resolve disputes
Financial records may be retained for up to 6 years in line with UK legal requirements.
11. Data Security
We take security seriously and implement appropriate measures, including:
- Encryption of sensitive data
- Secure servers and infrastructure
- Access controls and authentication
- Regular monitoring and security updates
12. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent (where applicable)
To exercise your rights, contact us at: [Insert email]
13. Cookies (Website Only)
Our website uses cookies to:
- Improve functionality
- Analyse traffic and usage
- Enhance user experience
You can manage cookie preferences through your browser settings.
14. Marketing Communications
We may send you service-related updates and, where you have consented, marketing communications.
You can opt out at any time by:
- Clicking “unsubscribe”
- Contacting us directly
15. Children’s Data
Tidy is not intended for use by individuals under 18.
We do not knowingly collect data from children.
16. Changes to This Policy
We may update this Privacy Policy from time to time.
We will notify you of any significant changes via the app or website.
17. Complaints
If you are unhappy with how we handle your data, you can contact us or lodge a complaint with: