Frequently Asked Questions
What support options does Tidy offer?
Tidy offers several support options, including a comprehensive FAQ section, live chat for real-time assistance, and a contact form for personalised queries, ensuring users can easily find the help they need with the app.
How can I access the help centre?
You can access the help centre by visiting our website and clicking on the "Help Centre" link at the bottom of the page, or by navigating directly through the Tidy app under the support section.
Where can I find Tidys FAQs?
You can find Tidy's FAQs on our support page, where we have compiled a comprehensive list of frequently asked questions to assist you with any queries regarding the app.
Is live chat available for support?
Live chat is available for support. You can easily access it through the Tidy app to get immediate assistance with your queries.
How do I contact Tidy customer support?
To contact Tidy customer support, you can use our live chat feature on the app or visit our support page to access the contact form and FAQs for further assistance.
What issues can Tidy help me with?
Tidy can assist you with a variety of issues related to payment tracking, invoicing, and app functionality, ensuring you have the support you need to effectively manage your finances.
How do I track payments using Tidy?
Tracking payments using Tidy is straightforward. Simply log into your Tidy app, navigate to the payments section, and view your transaction history for detailed insights on all your payments.
Can I get invoicing assistance from Tidy?
Invoicing assistance from Tidy is available to help you with any queries or issues you may encounter. You can access support through our FAQ section, live chat, or by submitting a contact form for personalised help.
What are the hours for Tidy support?
The hours for Tidy support are from 9 AM to 6 PM, Monday to Friday. You can reach out during these times for assistance with any queries or issues related to the app.
How do I report a problem with Tidy?
To report a problem with Tidy, please use the in-app support feature or visit our help centre on the website to submit a detailed description of the issue you're experiencing.
Where can I download the Tidy app?
The Tidy app can be downloaded from both the Apple App Store and Google Play Store. Simply search for "Tidy" in your preferred store to get started.
What information do I need for support?
To receive support, you need to provide your account details, a description of the issue, and any relevant screenshots or error messages. This information helps us assist you more effectively with your Tidy app queries.
How quickly can I expect a response?
The expected response time is typically within 24 hours. However, during peak periods, it may take a bit longer. We appreciate your patience and strive to assist you as quickly as possible.
Is there a phone number for Tidy support?
Tidy support does not have a dedicated phone number. For assistance, please use our live chat feature or submit your queries through the contact form on our support page.
What should I do if I cant log in?
If you can't log in, first ensure you are using the correct email and password. If the issue persists, try resetting your password or contact our support team for further assistance.
How do I reset my Tidy password?
To reset your Tidy password, go to the login page, click on "Forgot Password?", and follow the instructions sent to your registered email to create a new password.
Can I get support in person?
Support in person is not currently available. We offer assistance through various online channels, including FAQs, live chat, and contact forms, to ensure you receive the help you need efficiently.
What languages does Tidy support offer?
Tidy supports multiple languages to cater to a diverse user base, ensuring that assistance is accessible to everyone regardless of their language preference.
How do I provide feedback to Tidy?
Providing feedback to Tidy is simple. You can share your thoughts and suggestions by using the contact form available on our support page or through the live chat feature for immediate assistance.
Are there tutorials available for Tidy users?
Tidy users can access a variety of tutorials designed to help them navigate the app effectively. These resources provide step-by-step guidance on features, ensuring users can make the most of their experience.
What is the best way to reach Tidy?
The best way to reach Tidy is through our live chat feature for immediate assistance, or you can fill out our contact form for more detailed inquiries.
How can I update my payment information?
To update your payment information, simply navigate to the settings section of the Tidy app, select 'Payment Information', and follow the prompts to enter your new details.
What if I have a billing question?
If you have a billing question, our support team is here to help. You can reach out via live chat or submit a contact form, and we will assist you promptly with any billing-related inquiries.
Is there a community forum for Tidy users?
Tidy users can connect through our community forum, where they can share experiences, ask questions, and engage with other users for support and tips.
How do I escalate an issue with Tidy?
To escalate an issue with Tidy, please contact our support team directly through the live chat option on our website or submit a detailed request via the contact form, and we will prioritise your concern.
What are common problems users face with Tidy?
Common problems users face with Tidy include difficulties with payment tracking, issues with invoicing accuracy, and challenges in navigating the app's features. Users may also experience technical glitches or require assistance with account management.
How can I improve my experience with Tidy?
Improving your experience with Tidy involves utilising our comprehensive support options, including exploring the FAQ section, engaging in live chat for real-time assistance, and providing feedback through our contact form to help us enhance your app experience.
What resources are available for new users?
The resources available for new users include a comprehensive FAQ section, live chat support for immediate assistance, and a contact form for more detailed inquiries. Additionally, users can access tutorials and guides to help them navigate the Tidy app effectively.
How does Tidy ensure user data security?
Tidy ensures user data security through robust encryption, secure servers, and regular security audits, safeguarding sensitive information and maintaining user privacy at all times.
